ENROUTETO LLC – PRIVACY POLICY
Last Updated: October 2026
EnRouteTo LLC (“EnRouteTo”, “Company”, “we”, “us”, or “our”) is committed to protecting the privacy and data security of the entities and individuals utilizing our digital logistics ecosystem. This Privacy Policy applies to (i) the use of our website accessible at https://enroute.to (including all subdomains thereof) (collectively, the “Site”), (ii) the use of the transportation management software, online loadboards, and applications we make available via the Site as well as our mobile applications (the “Apps”), and (iii) offline administrative communications, telephone inquiries, or email customer support threads managed by our team (collectively, the "Services").
1. Agreement to Policy Terms
Please review this Privacy Policy carefully. If you do not agree with the data collection, storage, processing, or disclosure practices outlined in this Privacy Policy, you must immediately cease using any of our Services or providing us with any personal or corporate information. By accessing, registering an account, or using the Services, you warrant and represent that you have read, understand, and agree to all terms and conditions herein, including our global Terms of Service (TOS), which is fully incorporated into this policy by reference. Your continued interaction with the platform constitutes express permission for EnRouteTo to capture, use, analyze, transmit, and store your information consistent with this policy.
This Privacy Policy applies solely to data captured directly by EnRouteTo and does not apply to any third-party websites, software utilities, embedded links, hardware providers, or applications, even if they are accessible or integrated through our Services.
2. Changes to Privacy Policy
Any information collected by the Services is subject to the version of the Privacy Policy in effect at the exact time such information is captured. EnRouteTo reserves the right to modify, amend, or revise this Privacy Policy at any time without prior individual notice. If we execute material changes to our privacy practices, we will post the updated document conspicuously within the Services and adjust the "Last Updated" date at the top of this file. Your continued use of the platform following an adjustment constitutes complete acceptance of the modified policy.
3. How We Collect and Use Information
Our primary goals in collecting information are to operate, provide, protect, and continuously improve our software infrastructure, to authenticate user credentials across diverse permission tiers, and to enable seamless, automated freight-matching and capacity visibility.
- Personally Identifiable Information (PII): When you register a primary account, subscribe to premium features, or engage with support, we collect information that can identify you individually (“PII”). This includes your name, corporate title, email address, physical address, phone numbers, and website URL.
- Role-Specific Commercial Data Requirements: If you register an account or are provisioned access as a Carrier, Broker, Shipper, or Owner Operator, we may collect extensive corporate, asset, and regulatory data required to maintain marketplace safety. This includes, but is not limited to: company names, operational headquarters addresses, Federal Motor Carrier Safety Administration (FMCSA) operating authorities (MC or DOT numbers), surety bond certificates, active insurance carrier profiles and policy boundaries, hazardous materials hauling certifications, tax identification numbers, and completed IRS W-9 forms.
- Non-Personally Identifiable Information (Non-PII): We capture data that cannot by itself be used to identify you, such as your geographical state, regional shipping hubs, local calendar availability parameters, and non-identifying transaction data made available through the routine deployment of the loadboard.
4. Automated Tracking, Cookies, and Telematics Data
- Information Collected Using Cookies: We utilize "cookies"—small text files stored by your browser during active sessions—to identify that you have logged into the system, to track platform usage patterns, and to customize user dashboard preferences. We deploy both session cookies (which vanish upon closing your browser) and persistent cookies (which remain active to recognize you on subsequent visits). You may modify your browser configurations to refuse cookies; however, disabling them may critically limit or prevent access to core TMS functionalities.
- Log Data Logs: Our hosting infrastructure automatically notes specific system-level events regarding how individuals interact with the platform (“Log Data”), binding both account holders and non-account holders. This data encompasses Internet Protocol (IP) addresses, browser identities, operating systems, referring landing pages, specific dashboard metrics reviewed, active search terms, click-stream indicators, time-stamps, and hardware identifiers. We leverage Log Data to diagnose technical errors, administer network health, suppress spam/malware attacks, and prevent identity theft or credential-sharing schemes.
- Location and Geofencing Tracking: To fulfill our core mission of connecting people who need stuff moved with people who move stuff, the Services utilize real-time geolocation tracking features. Our mobile Apps integrate location services to calculate automated transit delays, generate route optimization indicators, satisfy broker check-call requirements, and broadcast real-time delivery notifications. Geolocation data is captured actively during active freight assignments. This tracking data may assess routing patterns and dispatch performance, and may be shared outside of EnRouteTo with its risk-management partners and primary insurance carriers in an anonymized format; however, raw personal location records will never be distributed for independent marketing purposes.
5. Financial Data and Payment Processing
Certain tiers of the Services require you to provide credit card numbers, automated clearing house (ACH) bank routing values, billing names, and addresses (“Financial Information”). EnRouteTo limits absolute visibility of your raw payment criteria strictly to authorized internal accounting personnel or encrypted processing systems. All digital marketplace financial transactions are handled securely by our integrated third-party payment processing networks. Financial Information is handled solely to fulfill authorized subscription bills, process platform matches, or clear collection demands in accordance with your signed membership contracts.
6. What Information We Share with Third Parties
We do not sell, trade, or distribute your private PII to unaffiliated third parties for independent commercial gain. Your data is only shared under the explicit parameters defined below:
- Service Providers: We may engage third-party software vendors, database hosting facilities, background-check clearinghouses, and analytics providers to help manage and secure our platform architecture. These parties are granted conditional access to your PII strictly to perform specialized tasks on our behalf, and they are bound by strict contractual non-disclosure covenants.
- Aggregated Network Analytics: EnRouteTo regularly creates compiled, anonymized, and aggregated transactional metrics (e.g., spot-market rate indexes, lane density profiles, regional carrier capacity levels) derived from your User Content. This non-identifying data may be shared with external industry analysts, research partners, or utilized publicly for platform enhancement.
- Corporate Transactions: User databases, including your recorded PII, are legally classified as business assets of EnRouteTo LLC. In the event of a corporate consolidation, asset sale, merger, acquisition, restructuring, or bankruptcy proceeding, your information may be disclosed, moved, or transferred to the controlling third-party entity acquiring the corporate assets.
7. Information Disclosed for Security, Fraud Prevention, and Legal Enforcement
It is our policy to protect your data from bad actors and to actively challenge overreaching, legally invalid demands for data access by external organizations. However, EnRouteTo maintains an absolute duty to safeguard the technical security and commercial integrity of our marketplace network. Accordingly, we reserve the right, at our absolute and sole discretion, to disclose any captured information about you (including PII, system logs, and location metrics) to law enforcement officials, government agencies, or private litigation parties if we determine it is legally necessary to:
- Comply with an active federal or state law, regulatory guideline, or valid judicial decree (including subpoenas, warrants, or court orders).
- Protect our exclusive property rights, source codes, and infrastructural system safety, or defend the immediate rights, safety, and property of EnRouteTo employees, users, or the general public.
- Investigate, halt, or completely suppress any activity we suspect or detect to be fraudulent, illegal, double-brokering, systematic data scraping, cyber-attacks, or violations of our Terms of Service.
8. Third-Party Links, Ecosystem Platforms, and Liability Releases
Our Services contain natural intersections and hyperlinks to external, third-party logistics websites, factoring networks, or compliance registries. Any data you provide directly to a third-party website or external integration module is issued directly to that external controller and is bound strictly by their respective privacy rules.
EnRouteTo is not responsible or liable for the content, privacy rules, data security frameworks, or data breaches occurring on external platforms. By operating our platform, you explicitly agree to hold EnRouteTo and its affiliates harmless from any claims, corporate damages, or financial losses resulting from the data actions or omissions of third parties with whom you choose to interact or contract.
9. Absolute Cybersecurity Limitation Disclaimer
EnRouteTo deploys industry-standard technical, physical, and administrative protection frameworks designed to prevent unauthorized third-party access to your stored PII and Financial Information. However, no database, cloud configuration, or digital transmission line over the open internet is completely impervious to exploitation. Consequently, EnRouteTo cannot, and does not, promise or guarantee the absolute, bulletproof security of your information. You explicitly acknowledge that you choose to submit all personal data and commercial transport records to the Services entirely at your own calculated risk.
10. Modifying, Accessing, and Deleting Your Information
You can review, correct, or adjust the core PII associated with your account profile directly through your security settings dashboard or by forwarding an inquiry to support@enroute.to. If you request the complete destruction or deletion of your PII or account history, we will take commercially reasonable steps to purge your data from active operational servers as soon as practicable. However, you explicitly acknowledge that certain archived records, regulatory compliance trails, accounting balances, and transaction indexes will remain permanently embedded within our historical backups, system archives, or off-site databases as mandated by applicable federal transportation regulations or state laws.
11. International Boundaries and Data Processing
The primary servers and storage infrastructure utilizing the Services are located within the United States. If you are accessing the Services from outside the United States, your captured PII and corporate shipping files will be actively transferred to, stored, and processed within the United States, where privacy regulations may differ from those established in your home jurisdiction. Your utilization of the platform represents absolute consent to this cross-border transfer.
12. Children's Privacy Shield
Our Services are engineered exclusively for adult corporate shipping managers, enterprise intermediaries, and commercial transportation entities. The platform is not intended for or directed toward children under the age of 18. EnRouteTo does not knowingly collect or archive PII from children under the age of 13. If we discover that we have inadvertently collected data from an individual under 13 years of age, we will immediately initiate backend commands to remove that file from our active data arrays as fast as possible.
13. Governing Law and Policy Execution
This Privacy Policy and any digital disputes arising out of your data tracking, privacy rights, or system security profiles shall be governed exclusively by the laws of the State of Illinois, without regard to conflict of law principles. Any legal actions or formal challenges arising out of this policy must be initiated exclusively within the state courts of Lake County, Illinois, or the United States District Court for the Northern District of Illinois.
Questions?
Please contact us at support@enroute.to if you have any questions about our Privacy Policy.